The issues involved within the project plan could happen at an unknown date or time, and could affect the project in many ways. The ways these risks are taken care of in our project plan is that they are written from minor to catastrophic and they discuss how we would apply these rules into our project to attack the problems face on.
This plan to counteract the risks and keep the project plan on date can be found below. The issues are written in a way so that we can identify risks from the likeliness and criticalness of the issue and solve the issues.
As you can see the details of these risks are minimal. We have actually identified more risks which we will adhere to project plan as soon as possible. I will be discussing these risks today.
Issue #1 – Client fails to reply to email in time
This is an issue that we faced multiple times while working in our project. The issue of clients not replying at reasonable times can affect the project majorly or minorly. The issue faced us many times and we found solutions for the issue. Clients not replying can result in non-feedback mindsets and delay design times, as well as catastrophically.. make the project fall behind time-wise. The solutions for these problems and how we solved the problem was to:
Either contact the client again to see if they received the email, as well as contact the client on all platforms (we only had her email). Another solution which is what we did to solve the issue was to begin designing desirables and other designs. Make alternate versions of designs and discuss this with the client when we become in contact with her. Discuss the lack of contact with the client.
Issue #2 – Client not explaining ideas and or/ design direction
The second issue discussed today will be the issue of the client not explaining ideas nor specifying design direction. Our client was to specify which design style she wanted after the pitch, but we had many troubles putting this act into action as the client was not specifying the actual style she wanted, which was a mixture of two different styles which clashed in the wrong way (not a consistent style). She vaguely described ideas, such as when the logo was described we got a reply which was “do the circle one, i like that.” As well as not referring to images which she described or to lead us to perfect design styles. This issue is in the middle of the spectrum as it does take up a lot of time, and makes us have to contact her more. When this issue is mixed with issue #1 it becomes a catastrophic issue, and needs to be assessed as soon as possible.
The solution for the client not explaining ideas, would be a response in emails to get a better understanding of the actual target idea. (if she replied to emails)
The second solution would be to make multiple different variations of the design so that when time comes to email the client, we have a very wide array of designs to show her with choice and options. This leads me to the next issue.
Issue #3 – Client design approval
This issue is another one that actually annoyed me slightly. The issue involves the client not approving or specifying the design they like the most. This was one of the most annoying ones because the final designs were made with multiple versions which we made to fix from issue #2. The designs were showed to her, and she said she liked them all and didn’t specify which actual design to choose. This can be a minor issue as it makes us unaware of our decisions to make the choice because the client is what you design for.
The solution for this issue was to either just choose a design and hope for the best, or email her back and wait for a prolonged reply.
Issue #4 – Client assigns work outside of scope
Although this is okay to happen SOMETIMES in real world circumstances (getting extra work/pay), it wasn’t our actual job to write the content. The client was relying on us to write content for festival program, letterheads, and collateral. This issue may not be catastrophic, but it is a critical/minor issue as it isn’t in our scope and makes us do more work we didn’t plan for in the sprint backlog. This would lead to us getting behind schedule and most likely fail the project as we have to do 3x the work.
To solve this issue we contacted the client and told her that we aren’t doing the writing multiple times. We also emailed and talked to Narelle to solve the issue of the writing content. After emailing and justifying the fact the were not writing the content multiple times she finally began to agree and we didn’t have to do it.
All of these issues were to prevent our project from running correctly, and the way we solved and assessed these issues were appropriate for our tasks. The solutions made sure we were staying on schedule and we did stay on schedule. We stayed on schedule so much so that we were able to begin designing our desirables for the project weeks before the deadline.
- Have logo completed early
- Scrum ceremonies, scrum meeting, retrospective
- updating schedule
- getting tasks completed within sprints and time
I have supplied dot points to the encourages of the schedule, and how we managed these towards project. To make things run to schedule, we had to have our logo done and completed by the first week in order to set the style for the festival. We were to have daily stand-up meetings / retrospective to check if everything is on track, which it was so we didn’t need to partake in as much of those as we did in the first week. We were to update the schedule/backlog and get things done on time according to the brief and sprints we created for ourselves.